Terms & conditions

TERMS & CONDITIONS
Version 2025-06-11

These terms and conditions of Sale apply between you as a customer (“You”) and SUPERFRONT AB (“Company”, “We”, “Us”) org.nr. 556911-0892, address Tegnérgatan 3, SE-111 40 Stockholm, e-mail: [email protected], when You order products from www.superfront.com ("The Website”).

1. GENERAL

• 1.1 To complete a purchase on the Website, you must confirm that you are over 18 years old. Superfront reserves the right, in individual cases, to decline or amend your order (e.g. if Superfront suspects fraud, you have provided false personal information, and/or have an outstanding debt). The Website and all its content are owned by Superfront or its licensors. The content is protected by intellectual property and marketing laws. This means that trademarks, trade names, product names, images, graphics, design, layout, and information about products, services, and other content may not be copied or used without written consent from Superfront.

• 1.2 You confirm that all the information you have provided is correct.

2. ORDERS AND ACCEPTANCE OF TERMS

• 2.1 By clicking “Complete purchase” in Superfront’s online checkout (the “Checkout”), you accept these Terms & Conditions for the purchase of our Products. You confirm the order of the Products placed in your cart by clicking the “Complete purchase” button. For orders placed with the assistance of a sales representative, you accept these Terms & Conditions in writing by confirming the order via e-mail.

• 2.2 From the moment you click “Complete purchase”, for made-to-order products you have the right to cancel your order within 48 hours. Orders that only include stock items are shipped within 1–2 business days and are therefore binding.

• 2.3 Superfront accepts your order only once the card payment has been approved or credit has been granted through our payment partner.

• 2.4 After confirming your purchase, Superfront will send an order confirmation with the details of your purchase to the e-mail address you provided at Checkout. It is therefore important that you enter the correct information when placing your order. Superfront recommends saving the order confirmation as proof of purchase and for any future contact with our customer support. The order confirmation is also your proof of purchase. If you have not received an order confirmation within 24 hours, please contact Superfront customer support to confirm your order.

• 2.5 We reserve the right to cancel your order or parts of it if a product is out of stock. If a product is out of stock, you will be informed, possibly with information about alternative products we can offer instead. You will then have the option to accept our new offer with the changes indicated, or cancel the order entirely and receive a refund. Furthermore, we reserve the right to cancel orders intended for resale.

• 2.6 For certain products sold by Superfront as a reseller, specific conditions may apply. These specific conditions are specified on our Website.

3. PERSONAL DATA

• 3.1 Superfront cares about your personal privacy and security. When you shop on the Website, we store some of your personal information in order to process your purchase. You have the right to request access to the data we hold about you, and if any information is incorrect, you can have it corrected or deleted. Superfront may also use cookies to improve your user experience on the Website. For more information about how we process personal data and cookies, please read our Privacy Policy.

4. SUPERFRONT’S PRODUCTS

• 4.1 Superfront sells and manufactures products made to order with the characteristics and scope described in the product information available on the Website. All images on the Website are intended for illustrative purposes only. Such illustrations cannot guarantee that the product you receive will exactly match in appearance, function, or origin.

Superfront also manufactures products from natural materials such as brass, copper, marble, wood veneer, etc., which may change in appearance and/or develop a patina over time due to oxidation, sunlight, and/or normal use. This is a natural process of such materials and not grounds for a complaint. Superfront will, where possible, inform you of this in product descriptions. If you feel information is lacking, we recommend contacting our customer support before completing your purchase.

• 4.1.2 Colour matching and shade variations. Please note that minor colour variations may occur even if the same NCS code is used, for example when matching products from Superfront or other suppliers. Colour reproduction can be affected by factors such as pigment aging, paint supplier, surface treatment, and substrate. For best overall results, we recommend not placing fronts from different manufacturers directly next to each other. When matching, for example, wall paint, colour variations are often perceived as more natural.

We recommend ordering all relevant parts at the same time to minimise the risk of colour deviations. This also applies when complementing previously purchased products from Superfront.

Superfront reserves the right to decline complaints based on colour variations in complementary orders, if these have been placed without prior contact with our customer service or sales team to ensure colour consistency.

5. PRICES

• 5.1 All product prices displayed on the Website are shown in the currency you select and, where applicable, include the VAT rate for the country where the receipt is issued within the EU. VAT is not included in our prices for customers outside the EU. Orders to countries outside the EU may be subject to local VAT, import duties, and/or taxes charged when your package reaches your country. You are responsible for paying such import duties and taxes. Superfront has no control over these charges, and since they vary between countries, Superfront cannot predict the cost. Please contact your local customs office for more information. The price does not include payment fees or shipping costs, which are added separately.

• 5.2 Superfront reserves the right to change prices on the Website at any time and to correct prices if errors have occurred.

• 5.3 Prices may vary depending on the country from which you order. The final price of products is presented at checkout.

• 5.4 The shipping cost of products depends on the size, weight, and destination of the products. The total price of products and shipping is displayed at checkout.

• 5.5 Please note that changing the delivery country may affect the shipping cost.

6. PAYMENT

• 6.1 Superfront uses a third-party provider to process payments. When you click “Complete Purchase,” your payment will be processed by our third-party payment service provider, where you will complete your payment. By choosing a payment method, you acknowledge and agree that it is the terms of Superfront’s third-party payment provider that apply to your payment. These terms are available at checkout before you complete your order.

• 6.2 You understand and agree that it is the applicable third-party payment provider whose full terms apply to your payment to Superfront. Should a problem occur with a payment, Superfront cannot be held liable, and you are referred to the respective payment provider.

• 6.3 Superfront reserves the right to refuse an order if invoice payment, or another payment method you selected, is not approved. Superfront reserves the right not to always offer all payment methods, and to change the payment method if your chosen method does not function at the time of purchase.

• 6.4 Superfront does not store or process bank or credit card numbers on the Website, nor any other information you provide to the payment provider.

• 6.5 Superfront reserves the right to cancel a purchase if fraud is suspected.

7. DELIVERY TERMS

• 7.1 We offer different shipping methods and delivery terms depending on the product, shipping weight and your location. The available options will be displayed at checkout before you complete your purchase.

• 7.2 Shipping Method – Collection Point or Freight Terminal

• 7.2.1 Superfront offers you the option to collect legs, handles and colour samples at your local collection point or the freight company’s terminal. The collection point may be, for example, a grocery or tobacco shop. Please note that when your order includes fronts, sides or tops, home delivery is usually offered. In some cases, depending on the order size and destination country, collection from the freight company’s terminal may also be available.

• 7.2.2 If you do not receive your order at the time of delivery to the address you have provided, and we or our delivery partner are unable to reach you on the phone number provided, the shipment will be returned to Superfront. Superfront reserves the right to charge you for any storage fees and associated costs incurred at the terminal, as well as all costs for the return shipping. Actual costs related to the return handling, return freight and storage are as follows:

Larger orders delivered on pallets or similar: €90 per day. Smaller parcels: €10 per day and parcel. Administrative fee: €20. An additional fee for a new delivery attempt may apply, up to €200 per order.

Please note: if your order consists of more than one parcel, the cost increases proportionally. Products not covered by the right of withdrawal will not be refunded. Other products will be refunded once the return process has been completed, with deductions for the above-mentioned costs.

7.3 Shipping Method – Home Delivery

• 7.3.1 Superfront offers you the option to have your order delivered to your home. This means delivery up to your building entrance if you live in an apartment, and up to your property boundary if you live in a house. “Up to” means as close to your entrance or property line as a delivery truck can reach.

• 7.3.2 If you do not receive your order at the time of delivery to the address you have provided, and we or our delivery partner are unable to reach you on the phone number provided, the shipment will be returned to Superfront. Superfront reserves the right to charge you for any storage fees and associated costs incurred at the terminal, as well as all costs for the return shipping. Actual costs related to the return handling, return freight and storage are as follows:

Larger orders delivered on pallets or similar: €90 per day. Smaller parcels: €10 per day and parcel. Administrative fee: €20. An additional fee for a new delivery attempt may apply, up to €200 per order. Return shipping according to the actual cost charged by the transport company.

Please note: if your order consists of more than one parcel, the cost increases proportionally. Products not covered by the right of withdrawal will not be refunded. Other products will be refunded once the return process has been completed, with deductions for the above-mentioned costs.

7.4 Delivery Times

• 7.4.1 Current delivery times are specified on our website and stated in your order confirmation.

• 7.4.2 Products made to order have varying delivery times. Unforeseen issues or delays in production may affect your delivery time. Additionally, holiday periods may result in longer delivery times than those stated on the website. Superfront will do its best to inform you of any such changes and keep you updated about any delays to your delivery.

• 7.4.3 If your order includes both stocked products and made-to-order products, the longer delivery time applies.

• 7.4.4 The delivery time for your products should always be considered an estimate indicating when your order is expected to arrive. Superfront cannot guarantee an exact delivery date.

• 7.4.5 Please note that changing the delivery country may affect the estimated delivery time.

7.5 TRANSPORT DAMAGE

• 7.5.1 When receiving your delivery from Superfront, you as the customer must promptly inspect the packaging and/or product for damage. Any visible transport damage to the packaging and/or product must be noted on the carrier’s delivery note or receipt.

• 7.5.2 In the case of home delivery, any transport damage to the packaging and/or product must be noted on the delivery note before the carrier leaves the premises.

• 7.5.3 Any transport damage to the packaging or product must be documented with photos — both with and without packaging — and reported to Superfront within 3 days of delivery. Photos of already installed products are not accepted as valid documentation for transport damage claims. Superfront reserves the right to reject a claim for transport damage submitted later than 3 days after receipt. Please read here. how to file a shipping claim.

• 7.5.4 Superfront’s liability to you for any losses or damages arising in connection with your order on the website is limited to the total amount of your order. Superfront accepts no liability for indirect losses. 7.6 Customer’s Payment Ability

• 7.6.1 If Superfront has reason to question your ability to pay, Superfront reserves the right to withhold delivery and has no obligation to complete the delivery until full payment for the order has been received, or another arrangement has been agreed upon.

8. CLAIMS

• 8.1 If a product has a defect or deficiency that means it does not correspond to the agreement, you as a customer have the right to file a claim in accordance with the Consumer Purchase Act, provided that the defect was not caused by improper use or handling. A claim must be made within a reasonable time after the defect was discovered, no later than two months.

• 8.2 Superfront reserves the right to determine how the defect will be remedied, which may include repair, replacement, or refund.

• 8.3 To facilitate the handling of your claim, please contact us via e-mail at [email protected] as soon as you discover the defect. Provide a detailed description of the defect and attach clear photos or videos documenting the issue. Your case will then be handled by Superfront’s claims department.

• 8.4 In the case of an approved claim due to a “faulty product,” Superfront will cover the cost of return shipping. If you choose to send your claim to us with another shipping option than the one provided by Superfront, we will not cover the return shipping costs. Before sending the product, make sure your case has been received and approved by Superfront’s customer support.

• 8.5 In the case of return shipping due to a claim, you are responsible for packing the product so that it is not damaged during transport.

9. DELAYS

• 9.1 If the delivery is delayed from what has been promised, Superfront will not compensate for any costs related to loss of income or reimbursement for hired external assembly assistance. Superfront is not responsible for any damages arising as a result of an indicated delivery time being exceeded.

10. RIGHT OF WITHDRAWAL

• 10.1 As a consumer, you have the right to withdraw from your purchase of stock items within 14 days from the day the goods were delivered to you. Please note that the right of withdrawal does not apply to products made to order, according to your specifications, or otherwise produced according to your wishes. The right of withdrawal applies only to private individuals. Business customers are not covered by any right of withdrawal.

• 10.2 If you wish to exercise your right of withdrawal, you must notify Superfront within 14 days from receipt of the goods. You can do this by sending an e-mail to [email protected] clearly stating that you wish to withdraw from your purchase. You may also use the standard form provided for exercising the right of withdrawal – click here.

• 10.3 When exercising the right of withdrawal, a refund of the purchase amount will be made as soon as possible, but no later than 14 days after Superfront has received the return. Refunds will be made to the source of the original payment unless otherwise agreed. When exercising the right of withdrawal, we refund both the shipping cost and the value of the goods to the customer. If the customer has chosen a shipping method that exceeds Superfront’s standard shipping, only the cost of standard shipping will be refunded upon return.

• 10.4 In case of a return, the Buyer is obliged to compensate Superfront for any reduction in value resulting from the inspection of the Product, if the inspection was more extensive than necessary. However, the Buyer has the right to check the condition of the Product upon delivery.

• 10.5 In the event of a withdrawal, the customer is responsible for the return shipping cost. The cost of return shipping corresponds to the actual cost of returning the product and varies depending on the product’s size, weight, and delivery address. For the return of bulky products, where Superfront is responsible for booking and collecting the return shipment, the cost of the return shipping will be deducted from the amount refunded to the customer. Should damage occur during a return shipment, you must seek compensation from the carrier you engaged. Therefore, please check the insurance terms of the carrier you use to ensure you receive full compensation in the event of damage.

• 10.6 The Buyer is responsible for ensuring that the Product is returned in perfect condition. The Product must be returned well-packaged in the same packaging in which it was delivered or in equivalent packaging (maximum one package). In the event of return shipping due to the right of withdrawal, you are responsible for packing the Product so that it is not damaged during transport.

• 10.7 If the product is returned in violation of the applicable return conditions, Superfront reserves the right to make deductions from the refund corresponding to the reduction in value of the product, or to deny a refund if the right of withdrawal does not apply.

11. WARRANTY

• 11.1 Superfront offers a warranty in accordance with the Consumer Purchase Act. The warranty applies from the date you receive the product. To make use of any warranty on your Superfront product, you must retain your order confirmation or receipt. As a customer, you must demonstrate the defect with clear evidence such as photos and/or videos taken in daylight, so that the defect is clearly visible. Documentation should be sent to [email protected].

You must have followed the product’s care instructions in order to use the warranty. All care instructions can be found on Superfront’s Website. The warranty does not cover normal wear and tear, scratches, marks, or damages caused by impacts or accidents. The warranty is also not valid if the product has been placed outdoors or in a humid environment, or if the product has been used in any context other than for domestic use. The warranty also does not cover defects caused by incorrect assembly.

• 11.2 Superfront always strives to deliver the highest quality but makes no guarantees that the quality, suitability, or use of the Products will meet your expectations.

• 11.3 Superfront’s Products remain the responsibility of Superfront until they have reached the delivery address. In cases where the Customer has booked shipping on their own, Superfront is responsible until they are picked up by the shipping company hired by the Customer.

12. LIMITATION OF LIABILITY

• 12.1 Superfront is not liable for damages or costs arising in connection with the assembly or use of Superfront’s products if these are due to improper handling, incorrect assembly, or use contrary to Superfront’s instructions. This does not affect your rights under mandatory consumer law.

• 12.2 Superfront is not liable for damages or costs arising due to typographical errors, technical faults, or outdated information on the Website, provided this does not conflict with your rights under consumer law.

• 12.3 With further reference to section 6, you acknowledge and understand that it is the applicable third-party payment provider whose full terms apply to your payment to Superfront. Should a problem occur with a payment, Superfront cannot be held liable, and you are referred to the respective payment provider.

13. FORCE MAJEURE

• 13.1 In the event of war, strike, riot, disaster, major fluctuations in world market prices, failures in electrical communication, telecommunications, data connections or other communication, as well as defective or missing deliveries of goods from subcontractors, and comparable events beyond Superfront’s control and foresight, Superfront is released from its obligations to fulfil these Terms & Conditions under force majeure. If this occurs, Superfront will attempt to notify you.

14. APPLICABLE LAW AND DISPUTE RESOLUTION

• 14.1 These Terms shall be governed by and construed in accordance with Swedish law. To the extent permitted by law, disputes arising out of or in connection with these Terms or your use of the service shall be resolved under Swedish law and by Swedish courts, except in cases where Superfront voluntarily chooses to take legal action against a customer or user in their country of residence.

• 14.2 Any disputes regarding the formation, interpretation, or application of these Terms & Conditions or other matters between you as a customer and Superfront shall ultimately be decided by a general court with the Stockholm District Court as the court of first instance.

15. AMENDMENTS TO TERMS

• 15.1 Superfront reserves the right to make changes to these Terms at any time. If Superfront makes changes to these Terms, we will notify you by publishing the amendments on the Website. Amendments to the Terms apply from the time you have accepted the Terms (in connection with a purchase or visit to the Website), or 30 days after we have informed you of the changes. Superfront recommends that you regularly check the Website to stay informed of any changes to the Terms.

16. INVALIDITY

• 16.1 If a competent court, authority, or arbitral tribunal finds any provision of these Terms to be invalid or unenforceable, the provision in question, and all other provisions, shall remain valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.