Terms & conditions in full can be found at the bottom.
Orders including made-to-order products such as fronts, sides, lacquered tops and plinths can only be cancelled within 48 hours after you have placed your order. After this the order is binding.
Orders including only stock items such as stone tops, mixer taps, sinks, handles, legs, colour samples and Express Collection will be sent within 1-2 business days. These orders are therefore binding. This is because you as a customer will receive quick delivery on our stock items.
The moment you confirm your purchase, Superfront confirm your order by sending you an order confirmation to the email address you provided us with at the check-out.
Yes, the shipping costs depend on the weight and volume of your order as well as where the products are being sent. You can calculate your shipping cost by placing your order into the shopping cart on the site, clicking edit cart and entering your zip code. You can see the total costs for your products and shipping at the check-out.
When your order is sent from our joinery, you will receive an e-mail containing a tracking link. This link provides you with the possibility of tracking your order all the way to you.
Of course, you have the right to withdraw your purchase within 14 days of receiving your products, provided that it is still in its original state.
Please note! Since orders in custom NCS are manufactured uniquely for you, it is not possible to return these products.
Keep in mind that in the case of a return the buyer is responsible for all costs regarding the return shipping. This is likely to be considerably more expensive than the shipping you paid to bring home the goods. This is due to the fact that purchase of single freight services are much more expensive than for those who procure large volumes of freight.
Send an e-mail to [email protected] within 14 days after receiving your delivery. Clearly state in the e-mail that you wish to withdraw your purchase (or follow EU's standard document for exercising the right of withdrawal link.)
The product must be returned well packaged in the same packaging it was delivered in or in packaging of equivalent quality. Note that the buyer is responsible for making sure that the Product is packaged well enough to ensure that it is not damaged during the freight.
Keep in mind that the buyer is responsible for all costs regarding the return shipping. This is likely to be considerably more expensive than the shipping you paid to bring home the goods. This is due to the fact that purchase of single freight services are much more expensive than for those who procure large volumes of freight.
Reimbursement of the purchase price is made as soon as possible, however at the latest 14 days after Superfront receives the customer’s notification of withdrawal.
Because all our fronts, lacquered tops and sides are made to order in our joinery in Småland, Sweden. It just isn’t possible to keep all of the sizes, designs and colours we offer in stock.
If your product is in any way damaged or faulty, please contact us at [email protected]. Include the following information in your e-mail:
1. When you received and unpacked the delivery.
2. At what point you noted any damage or any flaws.
3. Describe as detailed as possible why you wish to make a complaint regarding your product.
4. Attach pictures of the product that is damaged or faulty.
Once we have received your complaint, we will review it and get back to you regarding whether or not we will proceed with the process.
In the event of an approved complaint, Superfront is responsible for the cost of any return or replacement product.
If the case can not be resolved in agreement with Superfronts Customer Service, you can, as a customer, contact the EU Commission Platform, which can be found here. When you submit a complaint via this link, your case will automatically be forwarded to the correct department within your country.
Stock held items such as stone tops, mixer taps, sinks, handles, legs, colour samples and Express Collection will be shipped within 1–2 business day. For products that are made to order (Fronts, sides, tops, plinths and the wooden handle Bar) the delivery time is 4–5 weeks*.
When ordering products in your own NCS colour, the production time is 1-3 weeks longer than the regular production time.
If your order contains both stock-held products and made-to-order products, the longer delivery time applies. For deliveries outside of Sweden, the delivery time may exceed those that have been stated on the website. Note that the delivery times mentioned here should be seen as estimates.
*NOTE! Extended delivery time from June 15th. The delivery time for our made to order products is extended during the summer. These orders will be shipped from our joinery after 5–7 weeks.
When you receive your delivery from Superfront it is important that you urgently check if the packaging and/or the product is damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers delivery note.
Any potential damages on the package and/or product must be documented with photos, with and without package, and e-mailed to us at [email protected].
Superfront delivers all our products to Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, France, Great Britain, Germany, Hungary, Greece, Malta, Lithuania, Latvia, Portugal, Czech Republic, Romania, Estonia, Croatia, Slovakia, Ireland, Spain, Italy, Poland and Austria.
To other countries, Superfront only delivers handles and legs.
We provide the following payment methods: Klarna Checkout and Dibs. Which method you can use depends on where in the world you are stated while shopping from us. The payment methods available for you will be visible at the check out.
TERMS AND CONDITIONS OF SALE
Version 2021-04-21
These terms and conditions of Sale apply between you as a customer (“You”) and SUPERFRONT AB (“Company”, “We”, “Us”) org.nr. 556911-0892, address Tegnérgatan 3, SE-111 40 Stockholm, e-mail: [email protected], when You order products from www.superfront.com ("The Website”).
1. GENERAL
1.1 You must be minimum 18 years of age and are legally capable of entering into a binding contract to place an order through this Website. The Company accepts, under Swedish law, to not accept credit card payment from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if we suspect fraud and/ or you have given false personal information and/or has any record for non-payment of debt).
The Website, and all the content on it are owned by the Company or its licensors. The information is protected by including intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written consent from the Company.
2. ORDERS AND ACCEPTANCE OF TERMS
2.1 In order to place and order Superfronts products through this Website, You must accept this Terms and Conditions, which You do by clicking “I agree to the Terms and Conditions” at the check-out. By clicking “Confirm purchase”, You confirm Your order of the Products placed in Your shopping cart.
2.2 Once You have clicked "Confirm purchase", orders including made-to-order products such as fronts, sides, lacquered tops and plinths are you entitled to cancel within the upcoming 48 hours. Order including only stock items such as stone tops, mixer taps, sinks, handles, legs and colour samples will be sent within 1-2 business day. These orders are therefore binding.
2.3 Superfront confirms Your order only when preapproved payment has been cleared by the card payment company or PayPal, alternatively where available when Klarna AB ("Klarna") has approved Your credit. The Company reserves the right to not always offer all payment methods.
2.4 Once You have placed Your order, we will send You an order confirmation to the email address You registered at the check-out acknowledging and confirming the details of Your purchase. Note, it is therefore important that you enter the correct information when you place an order. We recommend that you save the confirmation to facilitate any contact with our customer services. Confirmation is also your proof that you completed your purchase. If you don’t receive an order confirmation within 24 hours please contact our support to verify your purchase.
3. PERSONAL DATA
3.1 The Company protects your privacy and security. When shopping on our website we will store some of your personal information in order to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can get it changed or removed. We may also use cookies, for example, to enhance your experience of this site. You can read more about how we use personal information and cookies in our Privacy Policy.
4. SUPERFRONTS PRODUCTS
4.1 The Company sells and manufactures to order: fronts, sides, tops, mixer taps, sinks, legs and handles with the characteristics and to the extent set forth in time being product description available on the Website. All pictures on the website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product's exact appearance, features or origin. The Company also manufacture some products in natural materials such as brass, copper, marble, etc. that may change the appearance and/ or experience patina over time due to oxidation and/ or normal usage. This is not caused by complaint but regarded a natural process for certain materials. The Company will do its best to inform you about this in its product descriptions, however, if you experience a lack of information we recommend that you contact us before placing an order.
5. PRICING POLICY
5.1 All Product prices presented on the Website are presented in the currency You choose and where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Orders to countries outside of EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. You will be responsible for payment of such import duties and taxes. It should be noted that the Company has no control over these charges and, since these charges are different for different countries, the Company cannot predict their amount. Please contact your local customs office for more information. The price does not include payment fees and shipping cost, which is added separately.
5.2 The Company reserves the right to change the prices on the Website at any time and correct any pricing errors that may occur.
5.3 The prices may vary depending on the country You order from. The final price will be presented to You at the check-out.
5.4 The shipping cost is determent according to the size and weight of the Products You ordered. The total price for the Products and the shipping will be presented at the check-out.
5.5 Please note that changing the country of delivery may influence the shipping cost.
6. PAYMENT
6.1 The Company uses a third party payment service provider to manage all payment options. After clicking “Confirm purchase”, your payment will be processed by our third party payment service provider where You will be able to carry out Your payment. By selecting the payment method You hereby accept and agree to our third party payment service providers conditions for payment which will apply to Your transaction. You can find these conditions at the check out before processing your payment.
6.2 You hereby accept and agree to the fact that it is the applicable third parties payment service’s conditions that apply in its entirety when it comes to Your payment to Superfront. If there are any problems in regards to Your payment transaction the Company will not be held responsible for any problems relating to payments and You are directed to contact the respective payment service provider.
6.3 The Company has the right to deny the order if the bill payment or other similar payment method selected by you are not approved by the Company. The Company also reserves the right to not always offer all payment methods, or change the payment method if your choice of payment for some reason is not working at the time of purchase.
6.4 The Company doesn’t store or handle any banking or credit card numbers on our site or other banking details that are provided by You to the payment provider.
6.5 The Company reserves the right to cancel a purchase if fraud is suspected.
7. TERMS OF DELIVERY
7.1 We offer a range of different shipping methods and delivery terms and conditions depending on the product, the weight of your order and where you are located. Your options will be presented at the check out.
7.2 Shipping Method – Home delivery
7.2.1 The Company offers You the possibility of delivery directly to Your home address, which means to Your gate if You live in an apartment or to your property line if you live in a house. “Up to” means as close to Your door or property line as the delivery truck can get.
7.2.2 Should Products not be collected, they will be returned to Superfront and for non-collected Products, Superfront will charge you for the costs incurred in connection with the return. These costs consist of return shipping and any costs of storing Products in a warehouse before they can be returned. The cost of storing your goods in a warehouse is 90 Euro/day for deliveries of orders packed on pallets or similar goods carrier.
7.2.3 Should Products not be received at home delivery, they will be returned to Superfront and for products received by the customer Superfront will charge you for the costs incurred in connection with the return. These costs consist of return shipping and any costs of storing Products in a warehouse before they can be returned. The cost of storing your goods in a warehouse is 90 Euro/day for deliveries of orders packed on pallets or similar goods carrier.
7.3 Delivery time information
7.3.1 Products that are in stock will normally be sent within the 1-2 business days specified on the website, these are products such as stone tops, mixer taps, sinks, handles, legs and colour samples.
7.3.2 Products made to order, such as fronts, sides, lacquered tops and plinths, will normally be shipped from the joinery after 4–5 weeks, as specified on the websites. Unforeseen problems or delays with the manufacturing of your products may affect your delivery time. Also, holiday periods may cause longer delivery times than specified on the website. The Company will do its best to inform You about this and keep you informed about any delays concerning your delivery.
*NOTE! The delivery time for our made-to-order products is extended during the summer. These orders will be shipped from our joinery after 5–7 weeks.
7.3.3 If You order stock held Products as well as made to order Products in the same order, the longer delivery time applies.
7.3.4 When the order leaves our production site, Superfront will as a service to You as a customer, send out an e-mail containing a tracking link that can be used to track your order.
7.3.5 The delivery time for Your Products should always be seen as an estimation indicating when the Product/s will be delivered. The Company cannot give You an exact delivery date for Your placed order.
7.3.6. Please note, changing the country of delivery may influence the estimated delivery time.
7.4 Transport damage
7.4.1 When You receive your delivery from the Company, it is up to you as a customer to urgently examine and check if the packaging and the product are damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers/postal pick up point's delivery note/assignment note.
7.4.2 When You receive a home delivery, any eventual damages on the package and/or Product must be noted on the delivery notice before the supplier leaves the point of delivery.
7.4.3 Any possible damages on the package and/or Product must be documented with photos, with and without the packaging, and communicated with the shipping company within 7 days of delivery.
7.4.4 Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of your order. The Company has no liability for indirect losses.
7.5 Customer’s ability to pay
7.5.1 Should the Company have reason to question your ability to pay, the Company reserves the right to stop the shipment and has no obligation to make the delivery until full payment of the order has been provided to Superfront, or until another agreement has been made.
8. COMPLAINTS
8.1 If you wish to return any Product due to complaint, please contact the Company via e-mail: [email protected]. You can also contact us at: Superfront AB, Tegnérgatan 3, 111 40 Stockholm.
8.2 The Company will cover any shipping cost when You return your Product due to complaint. Before sending the product, make sure your complaint has been received and approved by our customer service team.
8.3 You are responsible for packing the Products so it will not be damaged during transportation when you return the Product due to complaint.
9. DELAY
9.1 If the delivery should be delayed from what has been previously stated, the Company will not compensate any costs for loss of earnings or compensate for hired carpenters etc. The Company will not be held responsible for any damage arising from the announced delivery time having been exceeded.
10. RETURNS
10.1 Consumers within EU and EEA have a 14 days right of withdrawal for goods purchased on distance from the day you received your products. This means that You as a customer must notify the Company that you withdraw Your purchase within 14 days from the day you received the delivery of goods, please note that the Company will only refund you for the products purchased not any cost associated with shipping, transportation and/ or payment fees or charges. This can be made by sending an e-mail to [email protected], clearly stating that you wish to exercise the right of withdrawal, or by using the standard withdrawal
form developed by Konsumentverket, see
link.
Please note that this right of withdrawal is applicable only to consumers and to the extent permitted by local law. The right of withdrawal is furthermore only applicable when purchasing goods from the regular assortment. This means, that there is no right of withdrawal when purchasing a Product that is made to a customer unique specification, such as coloured according to the customer’s choice from the NCS-register.
10.2 When exercising the right of withdrawal, reimbursement of the purchase price is made as soon as possible, however at latest 14 days after the Company receives the customer’s notification of withdrawal. The Company may withhold the payment until we have received the goods or you have proven that the goods have been sent back to us. The refund will be made to the source of original purchase unless otherwise agreed or if any issues arise.
10.3 When exercising the right of withdrawal, the customer is liable for reimbursing the Company for any diminished value of the Product resulting from the handling of the Product other than what is necessary. However, the customer is always entitled to control the condition of the Product upon delivery without being liable for any diminished value.
10.4 When exercising the right of withdrawal, the customer is liable for all costs related to the return freight.
Remember: Note that the return cost for shipping when invoking the right of withdrawal is likely to be more expensive than the shipping you paid to bring home the goods. This is due to the purchase of single freight services which are considerably more expensive than buying large shipping volumes. Should damage occur at such return shipping, compensation should be required from your shipping company. Therefore, look up the insurance conditions applicable to the shipping company you hire, so you know you are getting full compensation for any damage.
Since all our orders are unique we are not able to provide a rating card for return costs. If you have questions regarding how much a return freight would cost you, please contact our customer service team at [email protected], and they will do their best to provide you with an estimate.
10.5 The buyer is responsible for making sure that the Product is returned in perfect condition. The Product must be returned well packaged in the same packaging it was delivered in or in packaging of equivalent quality (maximum of one package). In case of return shipping when exercising the right of withdrawal, You are responsible for making sure that the Product is properly packaged so that the Product is not damaged during transport.
10.6 The Company reserves the right to refuse a return if any of the conditions stated above and subject to section 7.4 are not met. You bear the cost for the return freight, alternatively Superfront may, charging an administrative fee, take care of the delivery, despite the conditions not being met.
Return address:
Superfront AB
Västra Vägen 31, Port 16
SE-573 41 Tranås
Sweden
11. WARRANTIES
11.1 The Company does not warrant that quality, suitability or usage of the Products conform to Your expectations.
11.2 The Company is liable for Superfront´s Products until they have reached the delivery address or to the extent permitted by local law.
12. LIMITS ON OUR LIABILITY
12.1 The Company is not liable for any damages or any costs that occur in conjunction with mounting and usage of Superfront’s Products.
12.2 The Company is not liable for any damages or any costs that is a consequence of typographical errors or outdated information on the Website or to the extent permitted by local law.
12.3 With subject to section 6, You notice and understand that there is a applicable third party supplier of payment service, which conditions fully apply on Your payment to Superfront. In case of problems with a payment, the Company shall not be held responsible for this, but You are directed to contact respective payment service provider.
13. FORCE MAJEURE
13.1 In event of war, strike, riot, cataclysm, significant increase of the prices at the world market, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors or comparable events beyond the control of the Company due to circumstances stated herein, the Company will be able to apply themselves to force majeure. These circumstances shall then constitute grounds for freedom from liability and other sanctions, the Company is then exempted from its obligations to fullfil these Terms. If this occurs, we will try to inform you.
14. GOVERNING LAW AND DISPUTE RESOLUTION
14.1 These Terms shall be governed and construed in accordance with the laws of Sweden. To the extent the law allows, Swedish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where the Company voluntarily choose to take legal action against a customer or user where it has residence.
14.2 Any dispute, controversy or claim arising out of or in connection with this terms, or the breach, termination or invalidity thereof, shall be finally settled by Stockholm District Court to the extent the law allows.
15. CHANGES TO THE TERMS
15.1 The Company reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website), or 30 days after we have informed you about the changes. The Company recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.
16. INVALIDITY
16.1 If the competent court, authority or arbitral tribunal finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions remain valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
TERMS AND CONDITIONS FOR BUSINESS
Version 2019-06-26
These terms of purchase (the “Terms”) for corporations shall apply as a valid agreement between you as a corporate customer (”customer” or ”you”) and Superfront AB (“Superfront”), Reg. No. 556911-0892, with its registered office at Tegnérgatan 3, 111 40 Stockholm, e-mail: [email protected], when you order products from www.superfront.com (“the Website”). The Terms together with the order on the Website constitute an agreement between you and Superfront (“the Agreement”). The Terms are valid from the date stated above and replaces any terms of purchase previously published by Superfront.
1. GENERAL
For all purchases made on the Website you confirm that:
(a) You are at least 18 years old and are duly authorized to represent the ordering company when placing the order; and
(b) All information you have provided is accurate.
2. ORDER
By clicking ”I agree to the terms of purchase”, in Superfront’s digital checkout (”Checkout”), you approve these Terms for ordering our Products. You confirm the order of the Products you have placed in the shopping cart by clicking the “Confirm purchase”-button.
If Superfront approves your order Superfront will send you an order confirmation, to the e-mail address you have stated in the Checkout.
3. SUPERFRONT'S PRODUCTS
Superfront sells and produces products as per order: fronts, sides, tops, sinks, mixer taps, legs and handles with the characteristicts and the extent set forth in by the product description available on the Website (“Products”). Superfront reserves the right to at any point in time add or remove Products and reserves the right to reject an order if a Product is unavailable or has been discontinued.
4. PRODUCT SPECIFICATION
“Product specification” refers to the description of the Product applicable at the time of the Agreement. Product specifications, fitting notes and other documentation are provided in English or in Swedish, and is provided electronically unless otherwise stated.
5. INSTALLATION
The customer is responsible for installation and assembly of the Products. Superfront supplies instructions for fitting of the Products.
6. PRICE
The Prices stated for Products on the Website are fixed and are stated in Euro (EUR) unless stated otherwise. Prices and fees are stated including value added tax (VAT) but excludes the cost of shipping. Upon payment, VAT will be reported separately. Shipping costs varies depending on the Products’ size, weight and where the Products are to be shipped. The total price for Products and shipping will be presented at Check-out in connection to the order.
Superfront reserves the right to change the Prices stated on the Website at any time without further notice. Such changes will not affect an already placed orders.
7. PAYMENT AND CONDITIONS OF PAYMENT
Superfront offers the possibility of payment through DIBS Payment Services AB. DIBS offers card payment. By approving the payment, you confirm that you understand and accept that DIBS’s conditions apply for payment services.
Click here to read the conditions.
You hereby understand and agree that DIBS’s conditions apply to your payment when you use DIBS Payment Services. If there are any problems in respect to your payment transaction Superfront will not be held liable, you are directed to contact DIBS.
Superfront additionally offers the possibility of payment through PayPal, Inc. PayPal offers card payment, and payment through PayPal account. By approving the payment, you confirm that you understand and accept that PayPal’s conditions apply for payment services. Click here to read the conditions.
You hereby understand and agree that PayPal’s conditions apply to your payment when you use PayPal. If there are any problems in respect to your payment transaction Superfront will not be held liable, you are directed to contact PayPal.
8. DELIVERY
The Products are delivered Ex Work Superfront’s warehouse (Incoterms 2010). The risk for the Products passes to the customer upon delivery. Superfront is not liable for any delays or damages to the Products caused by the carrier.
The delivery times listed are not binding and should be seen as an estimate only. As such, Superfront cannot undertake to deliver at an exact delivery date and cannot be held liable for any delivery past the estimated date.
Superfront collaborates with varying carriers depending on the country of destination. You, therefore, have the possibility to contract a carrier in connection to your purchase. More information regarding delivery and transport can be found on the Website.
9. TRANSPORT DAMAGE
The customer has an obligation to examine the Products when receiving the order. Transport damage shall on the day of delivery be reported by the customer to the carrier and to Superfront. Transport damages that were not discovered, or ought not to have been discovered upon delivery, shall be reported as a complaint as soon as possible, under any circumstances within seven (7) days of receiving your delivery. Such a complaint shall contain the number of your order, photos of the packaging or Product and be emailed to [email protected] If the customer does not report a complaint regarding transport damages within the stated time, the customer loses the right to claim compensation due to transport damages.
10. DEFECTIVE PRODUCTS AND COMPLAINTS
The customer has an obligation to examine the Products when receiving the order. In order to claim that a Product is defective, the customer shall, immediately after discovering the defect, make a complaint to Superfront, at the latest ten (10) days from the receiving delivery. The customer shall as soon as possible, at the latest thirty (30) days from receiving delivery, in the specified way return the product.
A Product defect exists if the Product substantially departs from what is stated in the Product specification. If a Product is defective Superfront will, by own choice, correct damages by repairs, redelivery or refunding the purchase price. This constitutes Superfront’s sole responsibility and liability regarding defects in Products. Therefore, the customer cannot direct any other claims against Superfront on account of the Products. This paragraph shall not limit any product liability prescribed by mandatory law.
If you wish to return a product due to a defect, please contact us through e-mail: [email protected] You may also contact us at the address: Superfront, Tegnérgatan 3, 111 40 Stockholm. The return shall include order number, invoice and a detailed description of the defect along with the product.
When returning the Product based on a complaint, the customer is responsible for any costs for the return shipping. The customer further bears the risk for the Product during transport and is liable for any potential transport damage due to inadequate packaging. Transport damage due to inadequate packaging will be charged to the customer. Superfront retains the right to examine the Product and charge an examination fee if the Product is deemed not to be defective.
11. DELAY
As stated above, stated delivery times shall only be regarded as estimates. Superfront is therefore not liable for potential costs that the customer incurs due to delivery after estimated time of delivery, including but not limited to costs for defaulted earnings or compensation for externally hired help for installment.
12. RESERVATION OF TITLE
The Products will remain the property of Superfront until payment in full has been received. Until the ownership passes to the customer, the customer undertakes to care for the Products and not to alter or insert the Product into any furniture without Superfront’s express written permission.
13. WARRANTY AND COMPLAINTS
Superfront aims to always deliver of the highest quality. However, Superfront cannot make any warranties as regards Product quality, fitness for purpose or that the use of the Products do not meet your personal expectations.
14. LIMITATION OF LIABILITY
Except for in the event of gross negligence or willful misconduct, Superfront’s aggregate and total liability under the Agreement shall, in respect of any one or more events or series of events (whether connected or unconnected), be limited to direct damages to a total amount of 15% of the price for the affected Product. This limitation does not include price deductions or interest. Except for in the event of gross negligence or willful misconduct, Superfront shall in no event be liable for loss of profit, revenue, business savings or goodwill, the customer’s obligation to compensate a third-party or any indirect or consequential damage.
15. PERSONAL DATA
The personal data communicated by the customer is processed by Superfront for the purpose of preparing and handling orders and fulfilling the Agreement.
In accordance with The General Data Protection Regulation (GDPR), you have the right to access, correct and erase personal data or object to the processing, by contacting customer service at [email protected].
More information regarding Superfront’s processing of personal data can be found in Superfronts Privacy Policy here.
16. COOKIES
By using the Website, cookies may be stored on the customer’s computer to register information regarding browsing. The customer can object to such cookies through setting in its browser or by not accepting cookies through the banner on the Website.
More information regarding Superfront’s use of cookies can be found in Superfronts cookie policy here.
17. CHANGES TO THE TERMS
Superfront may from time to time change these Terms. The current version of the Terms is the one found on the Website. Changes to the Terms will not affect an already made order.
18. DISPUTE
This contract shall be governed by the substantive law of Sweden.
Any dispute, controversy or claim arising out of or in connection with this contract, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”).
The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators.
The seat of arbitration shall be Stockholm, Sweden. The language to be used in the arbitral proceedings shall be Swedish, unless the Parties agree otherwise.
19. ASSIGNMENT
The Agreement cannot be assigned without both parties’ approval. Superfront can, however, without the approval of the customer transfer the right to receive payment in accordance with the Agreement.
Privacy Policy
Version 2019-09-05
Superfront AB (”Company”, ”We” or ”Us”) Privacy Policy describes what data we collect, the purpose of the processing, how we look after your data, how you can control it and how to contact us regarding your data. This Privacy Policy applies when you use our Website (www.superfront.com), and services that are included in or on a website managed by the Company. With personal data we mean any information relating to an identified or identifiable natural person, such as (but not limited to) name, e-mail address, phone number, personal address and IP address.
Superfront AB is personally responsible in accordance with these terms and is responsible for processing according to current legislation. If you have any questions about this Privacy policy or your rights under it please contact:
Superfront AB, company number. 556911-0892, registered address Tegnérgatan 3, 111 40 Stockholm, Sweden, [email protected]
When do we collect your personal data?
We collect personal data about you when you provide such personal data directly to us by filling out a consent (for example placing an order or subscribe to our newsletter), when third parties such as our business partners or service providers provide us with personal data about you, or when personal data about you is automatically collected, this includes:
• When you access our website. Our website uses cookies, to find out more about the use of cookies, pixels and similar technologies and how you can manage them, please read our Cookie policy.
• When you purchase products from us in-store and online.
• When you contact us or we contact you to take part in surveys, competitions or promotions.
• When you contact our customer services team in store, online (chat, e-mail, social media or similar) or over the phone.
• When you subscribe to our newsletter.
• When you place an order or create a user account on the Website.
• When you engage with us on social media (by mentioning/tagging/ following us or by contacting us directly).
What personal data do we collect?
Beside any personal data that we collect described above, we also collect technical data, which may include the URL you are accessing the Website from, unique device ID, language, browser type, network and computer performance, information about which operation system you use, and location data.
Why do we need your personal data and how do we use it?
We collect your personal data to enhance and develop our Website to provide you with a better user experience and services. We also need your personal data to process your request or purchases from us and to be more useful to you by customizing offers, display of products and how we fulfill our obligations and commitments to you, this include:
• To handle the order, fulfillment and administration of your purchase.
• To fulfill Superfronts legal and compliance related obligations.
• To enable good customer service, like managing your requests or correcting incorrect order or customer information.
• To evaluate, develop and improve our services, products and systems through analyzing statistical data patterns and behaviour on our Website.
• To provide you with relevant recommendations, offers, and custom services based on what you and other people with similar behaviours have looked at and shown interest in, both of a general as well as a targeted nature.
• To create an account on our Website.
• To contact you via SMS, email or post about other offers, promotions or services that we believe may be of interest to you. Please note, this is only done when given consent and you may decline or opt-out from this promotion at any time.
• To take part in surveys and to measure customer satisfaction.
• To use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and store location).
Who do we share your personal data with?
We can share information and personal data with other companies in order for us to provide our services to you. This includes payment providers, delivery companies and other carefully selected third parties, such as our customer database hosting provider, marketing agencies and advertising partners who assist us in providing you with a positive customer experience.
However, all handling of personal data always ensures high security and confidentiality. We will never sell any of your personal data to a third party. Whenever we share your personal data, we put safeguards in place which require these organizations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
The Company only collaborates with partners handling personal data within the EU/EEA or with companies that maintain the same high level of protection as in the EU/EEA by, for example, have joined the so-called Privacy Shield Agreement between the EU and the United States.
What are your rights and choices?
You have rights regarding your personal data and you are able to influence your information and what is saved. The Company will, on its own or the customer's initiative, rectify data that is found to be incorrect. You can also at any time request that your data be deleted or that its use is limited by contacting us (see ”How to contact us”).
You are also entitled to access any personal data we hold about you and request that we transfer that data to you.
If you believe that we do not respect your rights, please contact the Company or you can contact the Data Protection Authority in your country, please find the right one at
http://ec.europa.eu/justice/data-protection/...
You can at any time refrain from receiving marketing communications from us by updating your account settings in ”My Account” under ”Account Dashboard” by unsubscribing to our newsletter communication or directly in the newsletter that you received under ”Unsubscribe”. You are always welcome to contact our customer service to help you decline our communications.
You can, once a year, receive information about the personal data registered in a written form from Superfront AB by requesting it from our customer service [email protected].
How do we handle and protect your data?
You should always be able to feel safe when you provide your Personal Data to Superfront. We have therefore taken the necessary security measures to protect Your Personal Data against unauthorized access, modification, corruption of data and loss.
In accordance with current legislation and means that personal data are not retained for a longer period than necessary for the purpose described in this policy. The Company will store your personal data as long as you are a customer with us. For marketing purposes, information older than 3 years is not used. This implies that data will be erased when they are no longer relevant or necessary for analysis or direct marketing for the purposes for which they have been collected. Some information may be retained longer when required due to other legal requirements. However, all handling of personal data always ensures high security and confidentiality.
Changes to the Privacy policy
We may update this policy from time to time. If we make significant changes we will let you know, but please regularly check this policy to ensure you are aware of the most updated version.
Miscellaneous
If the ownership of Superfront’s business changes, We may transfer your personal data to the new owners so they can continue proving you a user-friendly and a satisfying purchasing experience. The new owners will be obligated to honour the commitments we made to you in this Privacy Policy.
Please note, Superfront is unable to process your purchase order, or request to create an account on the Website if you do not provide us with the Personal Data mentioned in this policy.
How to contact us
This privacy policy applies from
Superfront AB, company number. 556911-0892, registered address Tegnérgatan 3, 111 40 Stockholm, Sweden, [email protected]
TERMS OF USE
Version 2019-09-05
These terms of Use (”Terms”) apply between You who create and use a user account (”You”) on www.superfont.com (the ”Website”) and SUPERFRONT AB (”Company”, ”We”, ”Us”) org. no. 556911-0892, address Tegnérgatan 3, 111 40 Stockholm, e-mail: [email protected].
1. GENERAL
1.1 Superfront provides user accounts on the Website where You who create and use such an account get an overview of Your orders, have Your delivery address and billing address saved and set whether you would like to receive Superfront’s newsletter or not [and take part of Superfront’s news and offers] (“The Service”).
1.2 In order to be eligible to create a user account on the website You must be 18 years of age. By agreeing to these terms, You confirm that you are at least 18 years.
1.3 By clicking [I agree to the user agreements], You hereby understand and agree to the terms and our Privacy Policy.
2. REGISTER USER ACCOUNT
2.1 You register a user account (the “User account”) by clicking [”New customer? Click here!”] on the Website, fill in name, e-mail address, choice of password and click [”Submit”]. You thereafter login to the Service with your registered e-mail address and chosen password.
2.2 The personal data that you provide Superfront will be processed in compliance with Superfront’s Privacy Policy, which you can read here.
3. INTELLECTUAL PROPERTY RIGHTS
3.1 You understand and accept that all material on the Website, including but not limited to, intellectual property rights such as copyrights, design rights, trademarks, images, code and other similar rights fully belong to the Company, and may not be copied, modified, distributed or in any other way be disposed of by other than the Company. You understand that a disposal of such material in violation of these Terms, would harm the Company and You accept not to dispose of this material beyond what follows from these Terms, or with the prior written consent of the Company.
3.2 The Website and the Service are protected by intellectual property rights, included but not limited to, copyright of software. The Website and the Service, or parts thereof, may not be used, manipulated, extracted, copied, distributed or in any other way under any other circumstances than what follows from these Terms or with prior written consent by the Company.
3.3 It is allowed to copy images that have been made available on the Website, in order to show third parties Superfront’s products on paper or on another website. However, this is only allowed in combination with the origin www.superfront.com being stated, and information about that the image and the content of the image is protected by intellectual property rights belonging to the Company. It is not allowed to crop or in any other way rectify such an image. Regarding paper outputs, it is never allowed to print an image from the Website in more than 5 copies without prior written consent by the Company.
4. BREACH OF CONTRACT AND LIABILITY
4.1 The Company has the right at any time to cancel a User Account if the user violates these Terms, Superfront’s Privacy Policy or Terms and condition for sale, or otherwise uses the Service in a way that may cause the Company or third parties any harm.
4.2 You are liable for the use of the Service from Your user account and that this use is in compliance with applicable law.
4.3 You accept that You are liable for that all the information you provide when creating the User Account is up to date and accurate.
4.4 You accept that the e-mail address and the password You have chosen for the registration of Your user account on the Website, is personal information and that You are liable for them not to be distributed to third parties.
5. WARRANTIES AND DISCLAIMER
5.1 The Company is not liable for any damages or any costs that are a consequence of typographical errors (typos) and outdated information presented on the Website and in the Service.
5.2 You understand and accept that the Service is provided ”as is” and ”as available”, without expressed or implied warranties of any kind, to the extent permitted by applicable law.
5.3 You acknowledge that the performance of the Service is dependent on, including but not limited to, the user’s available bandwidth and similar technical circumstances at the user’s end. The Company cannot be held accountable for whether the Service is temporarily unavailable or if any information or functionality does not work as expected or is presented as intended.
6. CHANGES TO THE TERMS
6.1 The Company reserves the right to modify these Terms at any time. If the Company would make changes to these Terms, we will inform You by publishing the changes here on the Website. If the changes are material, we will provide You additional, prominent notice as appropriate under the circumstances and in accordance with applicable law. The Company recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.
7. FORCE MAJEURE
7.1 In event of war, strike, riot, cataclysm, significant increase of the prices at the world market, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors or comparable events beyond the control of the Company due to circumstances stated herein, the Company will be able to apply themselves to force majeure. These circumstances shall then constitute grounds for freedom from liability and other sanctions, Superfront is then exempted from its obligations to fullfil these Terms. If this occurs, we will try to inform you.
8. MISCELLANEOUS
8.1 You may terminate Your account at any time. You terminate Your user account by sending us a written termination to [email protected] Your user account may also be deleted by inactivity after 36 months. More about how we treat your personal data can be found in our Privacy Policy.
8.2 The Company has the right to assign and transfer its rights and obligations, in part or in full, under these Terms. Furthermore, the Company has the right to subcontract the performances of their duties under these Terms.
8.3 If the ownerships of Superfront’s business changes, the Company may transfer your user account, information and personal data to such other legal entity so that they can continue to provide You the Service. This new legal entity that will hold Your user account after any changes to Superfront’s ownership will still have to honor the commitments the Company has made to You in these Terms.
8.4 These Terms shall be governed and construed in accordance with the laws of Sweden. To the extent the law allows, Swedish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where the Company voluntarily choose to take legal action against a customer or user where it has residence.
8.5 Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be finally settled by Stockholm District Court to the extent the law allows.