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Terms & conditions,
frequently asked questions

Terms & conditions in full can be found at the bottom.

Yes, within the first 48 hours after you placed your order you have the right to make changes within or to cancel your order.

The moment you confirm your purchase, a receipt is sent to your e-mailadress. Furthermore, Superfront will confirm your order by sending you an order confirmation to the e-mailadress you provided us with at the check-out.

Yes, the shipping costs depend on the weight and volume of your order as well as where the products are being sent. You can calculate your shipping cost by placing your order into the shopping cart on the site, clicking edit cart and entering your zip code. You can see the total costs for your products and shipping at the check-out.

When your order is sent from our joinery, you will receive an e-mail containing a tracking link. This link provides you with the possibility of tracking your order all the way to you.

Of course, you have the right to withdraw your purchase within 14 days of receiving your products, provided that it is still in it's original state. Please note! This does not apply for when an item has been made per specific instructions.

Keep in mind that in the case of a return the buyer is responsible for all costs regarding the return shipping. This is likely to be considerably more expensive than the shipping you paid to bring home the goods. This is due to the fact that purchase of single freight services are much more expensive than for those who procure large volumes of freight.

Send an e-mail to order@superfront.com within 14 days after receiving your delivery. Clearly state in the e-mail that you wish to withdraw your purchase (or follow EU's standard document for exercising the right of withdrawal link.)

The Product must be returned well packaged in the same packaging it was delivered in or in packaging of equivalent quality. Note that the buyer is responsible for making sure that the Product is packaged well enough to ensure that it is not damaged during the freight.

Reimbursement of the purchase price is made as soon as possible, however at the latest 14 days after Superfront receives the customer’s notification of withdrawal.

Because all our fronts, lacquered tops and sides are made to order in our joinery in Småland, Sweden. It just isn’t possible to keep all of the sizes, designs and colours we offer in stock.

If your product has any flaws or is in any way faulty, please send us an e-mail at order@superfront.com. In the case of a complaint, Superfront will pay for any eventual return freight costs.

The delivery time for stock held items such as stone tops, mixer taps, sinks, handles, legs and colour samples is 10-14 days. For products that are made to order (Fronts, sides, laquered tops and plinths) the delivery time is 10-11 weeks.

If your order contains both stock held products and made to order products, the longer delivery time applies. For deliveries outside of Sweden, the delivery time may exceed those that have been stated on the website. Note that the delivery times mentioned here should be seen as estimates.

When you receive your delivery from Superfront it is important that you urgently check if the packaging and/or the product is damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers delivery note. Any potential damages on the package and/or product must be documented with photos, with and without package, and e-mailed to us at order@superfront.com.

Superfront delivers all our products to Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, France, Great Britain and Germany.

To other countries, Superfront only delivers handles and legs.

We provide the following payment methods: Klarna Checkout, Paypal and Dibs. Which method you can use depends on where in the world you are stated while shopping from us. The payment methods available for you will be visible at the check out.


TERMS AND CONDITIONS OF SALE
Version 2017-05-22

These terms and conditions of Sale apply between you as a customer (“You”) and SUPERFRONT AB (“Superfront”, “We”, “Us”) org.nr. 556911-0892, address Tegnérgatan 5, SE-111 40 Stockholm, e-mail: info@superfront.com, when You order products from www.superfront.com ("The Website”).

1. GENERAL
1.1 You must be minimum 18 years of age and are legally capable of entering into a binding contract to place an order through this Website.

1.2 You warrant that all information provided by You is accurate.

2. ORDERS AND ACCEPTANCE OF TERMS
2.1 In order to place and order Superfronts products through this Website, You must accept this Terms and Conditions, which You do by clicking “I agree to the Terms and Conditions” at the check-out. By clicking “Confirm purchase”, You confirm Your order of the Products placed in Your shopping cart.

2.2 Once You have clicked “Confirm purchase”, You are entitled to change or cancel Your order within the upcoming 48 hours.

2.3 Superfront confirms Your order only when preapproved payment has been cleared by the card payment company or PayPal, alternatively when Klarna AB ("Klarna") has approved Your credit.

2.4 Once You have made Your order and accepted the purchase, You will receive an e-mail to the address You registered at the check-out acknowledging the details of Your order.

3. SUPERFRONTS PRODUCTS
3.1 Superfront sells and manufactures to order: fronts, sides, tops, mixer taps, sinks, legs and handles with the characteristics and to the extent set forth in time being product description available on the Website.

4. PRICING POLICY
4.1 All Product prices presented on the Website are presented in the currency You choose and include value added tax. The price does not include payment fees and shipping cost, which is added separately.

4.2 Superfront reserves the right to change the prices on the Website at any time and correct any pricing errors that may occur.

4.3 The prices may vary depending on the country You order from. The final price will be presented to You at the check-out.

4.4 The shipping cost is determent according to the size and weight of the Products You ordered. The total price for the Products and the shipping will be presented at the check-out.

Pricing example 1: 6 legs and 4 handles to Berlin: 77 EUR.
Pricing example 2: 30 fronts and 30 handles to Berlin: 232 EUR.

4.5 Please note that changing the country of delivery may influence the shipping cost.

5. PAYMENT
5.1 Superfront offers You to the possibility to pay your purchase in many different ways. These are the available payment methods in your country: credit and debit card or PayPal.

5.2 Superfront uses a third party payment service, DIBS Payment Services AB (”DIBS”), to manage card payments. DIBS offers payment via VISA and MasterCard. After clicking “Confirm purchase”, You will be redirected to DIBS website where You are able to carry out Your payment. By selecting this payment method You hereby accept and agree to DIBS conditions for payment which apply to Your transaction via DIBS payment service. You can find these here.

5.3. For payments via PayPal, it is PayPal’s terms of use that applies to the transaction. By selecting this payment method, You hereby accept and agree to PayPal’s terms and conditions for payment services, which You can find here.

5.4 You hereby accept and agree to the fact that it is the applicable third parties payment service’s conditions that applies in it’s entirety when it comes to Your payment to Superfront. If there are any problems in regards to Your payment transaction Superfront will not be held responsible and You are directed to contact the respective payment service provider. Superfront will not be held responsible for any problems relating to payment.

6. TERMS OF DELIVERY
6.1 We offer a range of different shipping methods and delivery terms and conditions depending on the product, the weight of your order and where you are located. Your options will be presented at the check out.

6.2 Shipping Method – Pickup Points
6.2.1 Superfront offers the possibility to deliver legs, handles and colour samples to a pick-up point near Your address. By selecting Pickup at the checkout Your purchase will be sent to Your nearest pickup point. The pickup points may vary from country to country and could be a newsagent, local supermarket or the carriers own pickup point.
Please observe that only a few locations/countries offer pickup as a shipping method when ordering fronts, sides or tops, these products are most often delivered directly to Your home.

6.2.2 If You are not able to collect Your order the Product/s will be shipped back to Superfront as undelivered. Superfront will charge You for any additional costs relating to the return of the order.

6.3 Shipping Method – Home delivery
6.3.1 Superfront offers You the possibility of delivery directly to Your home address, which means to Your gate if You live in an apartment or to your property line if you live in a house. “Up to” means as close to Your door or property line as the delivery truck can get.

6.3.2 Superfront can also offer the possibility of having Your order carried into Your home (only applicable on the Swedish market). You can select this service, for an extra fee, when choosing shipping method. Superfront uses a third party shipping company to manage home delivery. The selected shipping company will contact You via phone so You can agree on a convenient delivery time.

6.4 Delivery time information
6.4.1 Products in stock, such as stone tops, mixer taps, sinks, handles, legs and colour samples, are normally delivered within approximately 10-14 days.

6.4.2 Products made to order, such as sides, tops and fronts, are normally delivered within 10-13 weeks within the Swedish market and within 11-14 weeks in other markets.

6.4.3 If You order stock held Products as well as made to order Products in the same order, the longer delivery time applies.

6.4.4 When the order leave our production site, Superfront will as a service to You as a customer, send out an e-mail containing a tracking link that can be used to track your order.

6.4.5 The delivery time for Your Products should always be seen as an estimation indicating when the Product/s will be delivered. Superfront cannot give You an exact delivery date for Your placed order.

6.4.6. Please note, changing the country of delivery may influence the estimated delivery time.

6.5 Transport damage
6.5.1 When You receive your delivery from Superfront, it is up to you as a customer to urgently examine and check if the packaging and/or the Product is damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers/postal pick up point's delivery note/assignment note.

6.5.2 When You receive a home delivery, any eventual damages on the package and/or Product must be noted on the delivery notice before the supplier leaves the point of delivery.

6.5.3 Any eventual damages on the package and/or Product must be documented with photos, with and without the packaging, and e-mailed to order@superfront.com within 7 days of delivery.

6.6 Customer’s ability to pay
6.6.1 Should Superfront have reason to question your ability to pay, Superfront reserves the right to stop the shipment and has no obligation to make the delivery until full payment of the order has been provided to Superfront, or until another agreement has been made.

6.7 Shipping destination
6.7.1 Superfront can deliver all Products to Sweden, Belgium, Denmark, Finland, France, Germany, Great Britain, the Netherlands and Norway. For delivery outside of Sweden the delivery time may vary from what is stated in these terms.

6.7.2 To the rest of our markets, Superfront delivers only handles and legs.

7. COMPLAINTS
7.1 If you wish to return any Product due to complaint, please contact Superfront via e-mail: order@superfront.com. You can also contact us at: Superfront AB, Tegnérgatan 5, 111 40 Stockholm.

7.2 Superfront will cover any shipping cost when You return your Product due to complaint.

7.3 You are responsible for packing the Products so it will not be damaged during transportation when you return the Product due to complaint.

8. DELAY
8.1 If the delivery should be delayed from what has been previously stated, Superfront will not compensate any costs for loss of earnings or compensate for hired carpenters etc. Superfront will not be held responsible for any damage arising from the announced delivery time having been exceeded.

9. RETURNS
9.1 Consumers within EU and EEA have a 14 days right of withdrawal for goods purchased on distance, starting from the day when the goods are being delivered to the customer. This means that You as a customer must notify Superfront that you withdraw Your purchase within 14 days from the day You received the delivery of goods. This can be made by sending an e-mail to order@superfront.se, clearly stating that you wish to exercise the right of withdrawal.

Please note that this right of withdrawal is applicable only to consumers and to the extent permitted by local law. The right of withdrawal is furthermore only applicable when purchasing goods from the regular assortment. This means, that there is no right of withdrawal when purchasing a Product that is coloured according to the customer’s choice from the NCS-register.


9.2 When exercising the right of withdrawal, reimbursement of the purchase price is made as soon as possible, however at latest 14 days after Superfront’s receives of the customer’s notification of withdrawal. In Your notification to Us, You must clearly indicate that You withdraw Your purchase.

9.3 When exercising the right of withdrawal, the customer is liable for reimbursing Superfront for any diminished value of the Product resulting from the handling of the Product other than what is necessary. However, the customer is always entitled to control the condition of the Product upon delivery without being liable for any diminished value.

9.4 When exercising the right of withdrawal, the customer is liable for all costs related to the return freight.

Remember: Note that the return cost for shipping when invoking the right of withdrawal is likely to be more expensive than the shipping you paid to bring home the goods. This is due to the purchase of single freight services which are considerably more expensive than buying large shipping volumes. Should a damage occur at such return shipping, compensation should be required from your shipping company. Therefore, look up the insurance conditions applicable to the shipping company you hire, so you know you are getting full compensation for any damage.

9.5 The buyer is responsible for making sure that the Product is returned in perfect condition. The Product must be returned well packaged in the same packaging it was delivered in or in packaging of equivalent quality (maximum of one package). In case of return shipping when exercising the right of withdrawal, You are responsible for making sure that the Product is properly packaged so that the Product is not damaged during transport.

9.6 Superfront reserves the right to refuse a return if any of the conditions stated above and subject to section 6.5 are not met. You bear the cost for the return freight, alternatively Superfront may, charging an administrative fee, take care of the delivery, despite the conditions not being met.

Return address:
Superfront AB
Industrivägen Port C
590 92 Totebo
Sweden

10. WARRANTIES
10.1 Superfront does not warrant that quality, suitability or usage of the Products conform to Your expectations.

10.2 Superfront is liable for Superfront´s Products until they have reached the delivery address or to the extent permitted by local law.

11. LIMITS ON OUR LIABILITY
11.1 Superfront is not liable for any damages or any costs that occur in conjunction with mounting and usage of Superfront’s Products.

11.2 Superfront is not liable for any damages or any costs that is a consequence of typographical errors or outdated information on the Website or to the extent permitted by local law.

11.3 With subject to section 5, You notice and understand that there is a applicable third party supplier of payment service, which conditions fully apply on Your payment to Superfront. In case of problems with a payment, Superfront shall not be held responsible for this, but You are directed to contact respective payment service provider.

12. FORCE MAJEURE
12.1 In event of war, strike, riot, cataclysm, defaulted delivery from subcontractors, significant increase of the prices at the world market, and comparable events beyond the control or foreseeing of Superfront, Superfront is exempted from its obligations to fulfil these Terms of Conditions of Sale.

13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1 This agreement shall be governed and construed in accordance with the laws of Sweden, without reference to the choice of law and conflict of law provisions thereof.

13.2 Any dispute, controversy or claim arising out of or in connection with this terms, or the breach, termination or invalidity thereof, shall be finally settled by Stockholm District Court.


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