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Terms & conditions,
frequently asked questions

Terms & conditions in full can be found at the bottom.

Orders including made-to-order products such as fronts, sides, lacquered tops and plinths can only be cancelled within 48 hours after you have placed your order. After this the order is binding.

Orders including only stock items such as stone tops, mixer taps, sinks, handles, legs, colour samples and ASAP Collection will be sent within 1-2 business days. These orders are therefore binding. This is because you as a customer will receive quick delivery on our stock items.

The moment you confirm your purchase, Superfront confirm your order by sending you an order confirmation to the email address you provided us with at the check-out.

Yes, the shipping costs depend on the weight and volume of your order as well as where the products are being sent. You can calculate your shipping cost by placing your order into the shopping cart on the site, clicking edit cart and entering your zip code. You can see the total costs for your products and shipping at the check-out.

When your order is sent from our joinery, you will receive an e-mail containing a tracking link. This link provides you with the possibility of tracking your order all the way to you.

Of course, you have the right to withdraw your purchase within 14 days of receiving your products, provided that it is still in it's original state. Please note! This does not apply for when an item has been made per specific instructions.

Keep in mind that in the case of a return the buyer is responsible for all costs regarding the return shipping. This is likely to be considerably more expensive than the shipping you paid to bring home the goods. This is due to the fact that purchase of single freight services are much more expensive than for those who procure large volumes of freight.

Send an e-mail to order@superfront.com within 14 days after receiving your delivery. Clearly state in the e-mail that you wish to withdraw your purchase (or follow EU's standard document for exercising the right of withdrawal link.)

The product must be returned well packaged in the same packaging it was delivered in or in packaging of equivalent quality. Note that the buyer is responsible for making sure that the Product is packaged well enough to ensure that it is not damaged during the freight.

Keep in mind that the buyer is responsible for all costs regarding the return shipping. This is likely to be considerably more expensive than the shipping you paid to bring home the goods. This is due to the fact that purchase of single freight services are much more expensive than for those who procure large volumes of freight.

Reimbursement of the purchase price is made as soon as possible, however at the latest 14 days after Superfront receives the customer’s notification of withdrawal.

Because all our fronts, lacquered tops and sides are made to order in our joinery in Småland, Sweden. It just isn’t possible to keep all of the sizes, designs and colours we offer in stock.

If your product is in any way damaged or faulty, please contact us at order@superfront.com. Include the following information in your e-mail:

1. When you received and unpacked the delivery.
2. At what point you noted any damage or any flaws.
3. Describe as detailed as possible why you wish to make a complaint regarding your product.
4. Attach pictures of the product that is damaged or faulty.

Once we have received your complaint, we will review it and get back to you regarding whether or not we will proceed with the process.

In the event of an approved complaint, Superfront is responsible for the cost of any return or replacement product.

If the case can not be resolved in agreement with Superfronts Customer Service, you can, as a customer, contact the EU Commission Platform, which can be found here. When you submit a complaint via this link, your case will automatically be forwarded to the correct department within your country.

NOTE! Extended delivery time during summer.
Due to industrial holidays, the delivery time for our made to order products is extended during the summer and will be shipped from our joinery after 6-8 weeks. For stock held items like: handles, legs, sinks and the ASAP Collection, the delivery time is regular during the summer. Except for deliveries between July 23 and July 27th. This is because our joinery is closed and no deliveries will be made.


Stock held items such as stone tops, mixer taps, sinks, handles, legs, colour samples and ASAP Collection will be shipped within 1-2 business day. For products that are made to order (Fronts, sides, lacquered tops and plinths) the delivery time is 4-6 weeks.

If your order contains both stock held products and made to order products, the longer delivery time applies. For deliveries outside of Sweden, the delivery time may exceed those that have been stated on the website. Note that the delivery times mentioned here should be seen as estimates.

When you receive your delivery from Superfront it is important that you urgently check if the packaging and/or the product is damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers delivery note.

Any potential damages on the package and/or product must be documented with photos, with and without package, and e-mailed to us at order@superfront.com.

Superfront delivers all our products to Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, France, Great Britain, Germany, Hungary, Greece, Malta, Lithuania, Latvia, Portugal, Czech Republic, Romania, Estonia, Croatia, Slovakia, Ireland, Spain, Italy, Poland and Austria.

To other countries, Superfront only delivers handles and legs.

We provide the following payment methods: Klarna Checkout, Paypal and Dibs. Which method you can use depends on where in the world you are stated while shopping from us. The payment methods available for you will be visible at the check out.


TERMS AND CONDITIONS OF SALE
Version 2018-06-27

These terms and conditions of Sale apply between you as a customer (“You”) and SUPERFRONT AB (“Superfront”, “We”, “Us”) org.nr. 556911-0892, address Tegnérgatan 5, SE-111 40 Stockholm, e-mail: info@superfront.com, when You order products from www.superfront.com ("The Website”).

1. GENERAL
1.1 You must be minimum 18 years of age and are legally capable of entering into a binding contract to place an order through this Website.

1.2 You warrant that all information provided by You is accurate.

2. ORDERS AND ACCEPTANCE OF TERMS
2.1 In order to place and order Superfronts products through this Website, You must accept this Terms and Conditions, which You do by clicking “I agree to the Terms and Conditions” at the check-out. By clicking “Confirm purchase”, You confirm Your order of the Products placed in Your shopping cart.

2.2 Once You have clicked "Confirm purchase", orders including made-to-order products such as fronts, sides, lacquered tops and plinths are you entitled to cancel within the upcoming 48 hours. Order including only stock items such as stone tops, mixer taps, sinks, handles, legs and colour samples will be sent the upcoming business day. These orders are therefore binding.

2.3 Superfront confirms Your order only when preapproved payment has been cleared by the card payment company or PayPal, alternatively when Klarna AB ("Klarna") has approved Your credit.

2.4 Once You have made Your order and accepted the purchase, You will receive an e-mail to the address You registered at the check-out acknowledging the details of Your order.

3. PERSONAL DATA
Superfront protects your privacy and security. For more information on how we treat your personal information, read our Privacy Policy.

4. SUPERFRONTS PRODUCTS
4.1 Superfront sells and manufactures to order: fronts, sides, tops, mixer taps, sinks, legs and handles with the characteristics and to the extent set forth in time being product description available on the Website.

5. PRICING POLICY
5.1 All Product prices presented on the Website are presented in the currency You choose and include value added tax. The price does not include payment fees and shipping cost, which is added separately.

5.2 Superfront reserves the right to change the prices on the Website at any time and correct any pricing errors that may occur.

5.3 The prices may vary depending on the country You order from. The final price will be presented to You at the check-out.

5.4 The shipping cost is determent according to the size and weight of the Products You ordered. The total price for the Products and the shipping will be presented at the check-out.

Pricing example 1: 6 legs and 4 handles to Berlin: 77 EUR.
Pricing example 2: 30 fronts and 30 handles to Berlin: 232 EUR.

5.5 Please note that changing the country of delivery may influence the shipping cost.

6. PAYMENT
6.1 Superfront offers You to pay your purchase in many different ways. You can pay in the manners presented on the Website such as: credit and debit card, PayPal or invoice.

6.2 For card payments, payments per invoice or partial payments, Superfront uses a third party supplier: Klarna AB. Klarna AB offers you the possibilites of card payments for Visa and Mastercard, payment per invoice or partial payment. By choosing any of these methods of payment You hereby understand and agree to Klarna’s conditions relating to invoice payment, which You can find here.

6.3. For payments via PayPal, it is PayPal’s terms of use that applies to the transaction. By selecting this payment method, You hereby accept and agree to PayPal’s terms and conditions for payment services, which You can find here.

6.4 You hereby accept and agree to the fact that it is the applicable third parties payment service’s conditions that applies in it’s entirety when it comes to Your payment to Superfront. If there are any problems in regards to Your payment transaction Superfront will not be held responsible and You are directed to contact the respective payment service provider. Superfront will not be held responsible for any problems relating to payment.

7. TERMS OF DELIVERY
7.1 We offer a range of different shipping methods and delivery terms and conditions depending on the product, the weight of your order and where you are located. Your options will be presented at the check out.

7.2 Shipping Method – Pickup Points
7.2.1 Superfront offers the possibility to deliver legs, handles and colour samples to a pick-up point near Your address. By selecting Pickup at the checkout Your purchase will be sent to Your nearest pickup point. The pickup points may vary from country to country and could be a newsagent, local supermarket or the carriers own pickup point.
Please observe that only a few locations/countries offer pickup as a shipping method when ordering fronts, sides or tops, these products are most often delivered directly to Your home.

7.2.2 If You are not able to collect Your order the Product/s will be shipped back to Superfront as undelivered. Superfront will charge You for any additional costs relating to the return of the order.

7.3 Shipping Method – Home delivery
7.3.1 Superfront offers You the possibility of delivery directly to Your home address, which means to Your gate if You live in an apartment or to your property line if you live in a house. “Up to” means as close to Your door or property line as the delivery truck can get.

7.3.2 Superfront can also offer the possibility of having Your order carried into Your home (only applicable on the Swedish market). You can select this service, for an extra fee, when choosing shipping method. Superfront uses a third party shipping company to manage home delivery. The selected shipping company will contact You via phone so You can agree on a convenient delivery time.

7.4 Delivery time information
7.4.1 Products in stock, such as stone tops, mixer taps, sinks, handles, legs and colour samples, will be sent within 1-2 business days.

7.4.2 Products made to order, such as fronts, sides, lacquered tops and plinths, are normally delivered within 4-6 weeks.

7.4.3 If You order stock held Products as well as made to order Products in the same order, the longer delivery time applies.

7.4.4 When the order leave our production site, Superfront will as a service to You as a customer, send out an e-mail containing a tracking link that can be used to track your order.

7.4.5 The delivery time for Your Products should always be seen as an estimation indicating when the Product/s will be delivered. Superfront cannot give You an exact delivery date for Your placed order.

7.4.6. Please note, changing the country of delivery may influence the estimated delivery time.

7.5 Transport damage
7.5.1 When You receive your delivery from Superfront, it is up to you as a customer to urgently examine and check if the packaging and/or the Product is damaged. Any potential damages detected on the packaging and/or the product has to be noted on the suppliers/postal pick up point's delivery note/assignment note.

7.5.2 When You receive a home delivery, any eventual damages on the package and/or Product must be noted on the delivery notice before the supplier leaves the point of delivery.

7.5.3 Any eventual damages on the package and/or Product must be documented with photos, with and without the packaging, and e-mailed to order@superfront.com within 7 days of delivery.

7.6 Customer’s ability to pay
7.6.1 Should Superfront have reason to question your ability to pay, Superfront reserves the right to stop the shipment and has no obligation to make the delivery until full payment of the order has been provided to Superfront, or until another agreement has been made.

7.7 Shipping destination
7.7.1 Superfront can deliver all Products to Sweden, Belgium, Denmark, Finland, France, Germany, Great Britain, the Netherlands, Norway, Hungary, Greece, Malta, Lithuania, Latvia, Portugal, Czech Republic, Romania, Estonia, Croatia, Slovakia, Ireland, Spain, Italy, Poland and Austria. For delivery outside of Sweden the delivery time may vary from what is stated in these terms.

7.7.2 To the rest of our markets, Superfront delivers only handles and legs.

8. COMPLAINTS
8.1 If you wish to return any Product due to complaint, please contact Superfront via e-mail: order@superfront.com. You can also contact us at: Superfront AB, Tegnérgatan 5, 111 40 Stockholm.

8.2 Superfront will cover any shipping cost when You return your Product due to complaint.

8.3 You are responsible for packing the Products so it will not be damaged during transportation when you return the Product due to complaint.

9. DELAY
9.1 If the delivery should be delayed from what has been previously stated, Superfront will not compensate any costs for loss of earnings or compensate for hired carpenters etc. Superfront will not be held responsible for any damage arising from the announced delivery time having been exceeded.

10. RETURNS
10.1 Consumers within EU and EEA have a 14 days right of withdrawal for goods purchased on distance, starting from the day when the goods are being delivered to the customer. This means that You as a customer must notify Superfront that you withdraw Your purchase within 14 days from the day You received the delivery of goods. This can be made by sending an e-mail to order@superfront.se, clearly stating that you wish to exercise the right of withdrawal, or by using the standard withdrawal form developed by Konsumentverket, see link.

Please note that this right of withdrawal is applicable only to consumers and to the extent permitted by local law. The right of withdrawal is furthermore only applicable when purchasing goods from the regular assortment. This means, that there is no right of withdrawal when purchasing a Product that is coloured according to the customer’s choice from the NCS-register.

10.2 When exercising the right of withdrawal, reimbursement of the purchase price is made as soon as possible, however at latest 14 days after Superfront’s receives of the customer’s notification of withdrawal. In Your notification to Us, You must clearly indicate that You withdraw Your purchase.

10.3 When exercising the right of withdrawal, the customer is liable for reimbursing Superfront for any diminished value of the Product resulting from the handling of the Product other than what is necessary. However, the customer is always entitled to control the condition of the Product upon delivery without being liable for any diminished value.

10.4 When exercising the right of withdrawal, the customer is liable for all costs related to the return freight.

Remember: Note that the return cost for shipping when invoking the right of withdrawal is likely to be more expensive than the shipping you paid to bring home the goods. This is due to the purchase of single freight services which are considerably more expensive than buying large shipping volumes. Should a damage occur at such return shipping, compensation should be required from your shipping company. Therefore, look up the insurance conditions applicable to the shipping company you hire, so you know you are getting full compensation for any damage.

10.5 The buyer is responsible for making sure that the Product is returned in perfect condition. The Product must be returned well packaged in the same packaging it was delivered in or in packaging of equivalent quality (maximum of one package). In case of return shipping when exercising the right of withdrawal, You are responsible for making sure that the Product is properly packaged so that the Product is not damaged during transport.

10.6 Superfront reserves the right to refuse a return if any of the conditions stated above and subject to section 7.5 are not met. You bear the cost for the return freight, alternatively Superfront may, charging an administrative fee, take care of the delivery, despite the conditions not being met.

Return address:
Superfront AB
Industrivägen Port C
590 92 Totebo
Sweden

11. WARRANTIES
11.1 Superfront does not warrant that quality, suitability or usage of the Products conform to Your expectations.

11.2 Superfront is liable for Superfront´s Products until they have reached the delivery address or to the extent permitted by local law.

12. LIMITS ON OUR LIABILITY
12.1 Superfront is not liable for any damages or any costs that occur in conjunction with mounting and usage of Superfront’s Products.

12.2 Superfront is not liable for any damages or any costs that is a consequence of typographical errors or outdated information on the Website or to the extent permitted by local law.

12.3 With subject to section 6, You notice and understand that there is a applicable third party supplier of payment service, which conditions fully apply on Your payment to Superfront. In case of problems with a payment, Superfront shall not be held responsible for this, but You are directed to contact respective payment service provider.

13. FORCE MAJEURE
13.1 In event of war, strike, riot, cataclysm, defaulted delivery from subcontractors, significant increase of the prices at the world market, and comparable events beyond the control or foreseeing of Superfront, Superfront is exempted from its obligations to fulfil these Terms of Conditions of Sale.

14. GOVERNING LAW AND DISPUTE RESOLUTION
14.1 This agreement shall be governed and construed in accordance with the laws of Sweden, without reference to the choice of law and conflict of law provisions thereof.

14.2 Any dispute, controversy or claim arising out of or in connection with this terms, or the breach, termination or invalidity thereof, shall be finally settled by Stockholm District Court.


TERMS AND CONDITIONS FOR BUSINESS
Version 2018-02-19

These terms of purchase (the “Terms”) for corporations shall apply as a valid agreement between you as a corporate customer (”customer” or ”you”) and Superfront AB (“Superfront”), Reg. No. 556911-0892, with its registered office at Tegnérgatan 5, 111 40 Stockholm, e-mail: info@superfront.com, when you order products from www.superfront.com (“the Website”). The Terms together with the order on the Website constitute an agreement between you and Superfront (“the Agreement”). The Terms are valid from the date stated above and replaces any terms of purchase previously published by Superfront.

1. GENERAL
For all purchases made on the Website you confirm that:

(a) You are at least 18 years old and are duly authorized to represent the ordering company when placing the order; and

(b) All information you have provided is accurate.

2. ORDER
By clicking ”I agree to the terms of purchase”, in Superfront’s digital checkout (”Checkout”), you approve these Terms for ordering our Products. You confirm the order of the Products you have placed in the shopping cart by clicking the “Confirm purchase”-button.

If Superfront approves your order Superfront will send you an order confirmation, to the e-mail address you have stated in the Checkout.

3. SUPERFRONT'S PRODUCTS
Superfront sells and produces products as per order: fronts, sides, tops, sinks, mixer taps, legs and handles with the characteristicts and the extent set forth in by the product description available on the Website (“Products”). Superfront reserves the right to at any point in time add or remove Products and reserves the right to reject an order if a Product is unavailable or has been discontinued.

4. PRODUCT SPECIFICATION
“Product specification” refers to the description of the Product applicable at the time of the Agreement. Product specifications, fitting notes and other documentation are provided in English or in Swedish, and is provided electronically unless otherwise stated.

5. INSTALLATION
The customer is responsible for installation and assembly of the Products. Superfront supplies instructions for fitting of the Products.

6. PRICE
The Prices stated for Products on the Website are fixed and are stated in Euro (EUR) unless stated otherwise. Prices and fees are stated including value added tax (VAT) but excludes the cost of shipping. Upon payment, VAT will be reported separately. Shipping costs varies depending on the Products’ size, weight and where the Products are to be shipped. The total price for Products and shipping will be presented at Check-out in connection to the order.

Superfront reserves the right to change the Prices stated on the Website at any time without further notice. Such changes will not affect an already placed orders.

7. PAYMENT AND CONDITIONS OF PAYMENT
Superfront offers the possibility of payment through Klarna Checkout. Klarna offers card payment and invoice payment. By approving the payment, you confirm that you understand and accept that Klarna’s conditions apply for payment services. Click here to read the conditions.

You hereby understand and agree that Klarna’s conditions apply to your payment when you use Klarna Checkout. If there are any problems in respect to your payment transaction Superfront will not be held liable, you are directed to contact Klarna.

Superfront additionally offers the possibility of payment through PayPal, Inc. PayPal offers card payment, and payment through PayPal account. By approving the payment, you confirm that you understand and accept that PayPal’s conditions apply for payment services. Click here to read the conditions.

You hereby understand and agree that PayPal’s conditions apply to your payment when you use PayPal. If there are any problems in respect to your payment transaction Superfront will not be held liable, you are directed to contact PayPal.

8. DELIVERY
The Products are delivered Ex Work Superfront’s warehouse (Incoterms 2010). The risk for the Products passes to the customer upon delivery. Superfront is not liable for any delays or damages to the Products caused by the carrier.

The delivery times listed are not binding and should be seen as an estimate only. As such, Superfront cannot undertake to deliver at an exact delivery date and cannot be held liable for any delivery past the estimated date.

Superfront collaborates with varying carriers depending on the country of destination. You, therefore, have the possibility to contract a carrier in connection to your purchase. More information regarding delivery and transport can be found on the Website.

9. TRANSPORT DAMAGE
The customer has an obligation to examine the Products when receiving the order. Transport damage shall on the day of delivery be reported by the customer to the carrier and to Superfront. Transport damages that were not discovered, or ought not to have been discovered upon delivery, shall be reported as a complaint as soon as possible, under any circumstances within seven (7) days of receiving your delivery. Such a complaint shall contain the number of your order, photos of the packaging or Product and be emailed to order@superfront.com. If the customer does not report a complaint regarding transport damages within the stated time, the customer loses the right to claim compensation due to transport damages.

10. DEFECTIVE PRODUCTS AND COMPLAINTS
The customer has an obligation to examine the Products when receiving the order. In order to claim that a Product is defective, the customer shall, immediately after discovering the defect, make a complaint to Superfront, at the latest ten (10) days from the receiving delivery. The customer shall as soon as possible, at the latest thirty (30) days from receiving delivery, in the specified way return the product.

A Product defect exists if the Product substantially departs from what is stated in the Product specification. If a Product is defective Superfront will, by own choice, correct damages by repairs, redelivery or refunding the purchase price. This constitutes Superfront’s sole responsibility and liability regarding defects in Products. Therefore, the customer cannot direct any other claims against Superfront on account of the Products. This paragraph shall not limit any product liability prescribed by mandatory law.

If you wish to return a product due to a defect, please contact us through e-mail: order@superfront.com. You may also contact us at the address: Superfront, Tegnérgatan 5, 111 40 Stockholm. The return shall include order number, invoice and a detailed description of the defect along with the product.

When returning the Product based on a complaint, the customer is responsible for any costs for the return shipping. The customer further bears the risk for the Product during transport and is liable for any potential transport damage due to inadequate packaging. Transport damage due to inadequate packaging will be charged to the customer. Superfront retains the right to examine the Product and charge an examination fee if the Product is deemed not to be defective.

11. DELAY
As stated above, stated delivery times shall only be regarded as estimates. Superfront is therefore not liable for potential costs that the customer incurs due to delivery after estimated time of delivery, including but not limited to costs for defaulted earnings or compensation for externally hired help for installment.

12. RESERVATION OF TITLE
The Products will remain the property of Superfront until payment in full has been received. Until the ownership passes to the customer, the customer undertakes to care for the Products and not to alter or insert the Product into any furniture without Superfront’s express written permission.

13. WARRANTY AND COMPLAINTS
Superfront aims to always deliver of the highest quality. However, Superfront cannot make any warranties as regards Product quality, fitness for purpose or that the use of the Products do not meet your personal expectations.

14. LIMITATION OF LIABILITY
Except for in the event of gross negligence or willful misconduct, Superfront’s aggregate and total liability under the Agreement shall, in respect of any one or more events or series of events (whether connected or unconnected), be limited to direct damages to a total amount of 15% of the price for the affected Product. This limitation does not include price deductions or interest. Except for in the event of gross negligence or willful misconduct, Superfront shall in no event be liable for loss of profit, revenue, business savings or goodwill, the customer’s obligation to compensate a third-party or any indirect or consequential damage.

15. PERSONAL DATA
The personal data communicated by the customer is processed by Superfront for the purpose of preparing and handling orders and fulfilling the Agreement.

In accordance with The General Data Protection Regulation (GDPR), you have the right to access, correct and erase personal data or object to the processing, by contacting customer service at dataprotection@superfront.com.

More information regarding Superfront’s processing of personal data can be found in Superfronts Privacy Policy here.

16. COOKIES
By using the Website, cookies may be stored on the customer’s computer to register information regarding browsing. The customer can object to such cookies through setting in its browser or by not accepting cookies through the banner on the Website.

More information regarding Superfront’s use of cookies can be found in Superfronts cookie policy here.

17. CHANGES TO THE TERMS
Superfront may from time to time change these Terms. The current version of the Terms is the one found on the Website. Changes to the Terms will not affect an already made order.

18. DISPUTE
This contract shall be governed by the substantive law of Sweden.

Any dispute, controversy or claim arising out of or in connection with this contract, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”).

The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators.

The seat of arbitration shall be Stockholm, Sweden. The language to be used in the arbitral proceedings shall be Swedish, unless the Parties agree otherwise.

19. ASSIGNMENT
The Agreement cannot be assigned without both parties’ approval. Superfront can, however, without the approval of the customer transfer the right to receive payment in accordance with the Agreement.

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